CUSTOMER CARE

AIM:

The purpose of the training is to create a step change in the performance of employees as a group and create a positive and consistent experience for customers. The workshop has been designed to ensure that employees are available and approachable, have positive and personalised interactions when engaging with customers and treat each customer interaction with care even when the problem can’t be solved.

AGENDA:

Understanding our Customers

What Makes a Great Customer Experience?

Uh-oh When Things Go Wrong

How can we be more Welcoming, Helpful and Authentic?  

Testimonial

“I just wanted to say thank you for the training that was provided today. Marg was a very engaging facilitator. The activities were great for team building and self-awareness. I think it is great that Yarra Trams as a company gives us the time and spends the funds to facilitate this kind of training. I believe that it will have a positive flown on effect in how we relate to passengers.”

Belinda Baydan, Authorised Officer, Yarra Trams